Shocking Service Discovery Insurance

Discovery DQ Track, I have been a loyal client of Discovery for many years. My medical aid, RA, life insurance, house hold insurance and car insurance is with Discovery. However, I have had massive problems with Discovery insure since last year November, their service has been shocking! My DQ track has stopped updating on 17 November 2018. After numerous phone calls, and holding for as long as 20 minutes at a time I am still sitting with the same problem! The DQ track has been replaced but still it is not updating! No surprise there! After yet another phone call to Discovery they informed me once again that its a problem with their “system”, what I dont understand is that my husband has a DQ track and his is just updating fine, so how is it a “system” problem?! They have promised me they will escalate it and phone me back, well that never happened either! I am sick and tired of your excuses Discovery! I am paying for a service and I expect that service, no excuses! I want an explanation or better fix your ****! Or else I will be moving ALL of my insurance to someone else!