Shocking service delivery from Tshepo Ntombela

You should be able to not give any stars when it comes to Shocking Service Delivery!! My daughter was in a smash and grab on the 3rd July 2020 and to date, still, she does not have a window fitted. I was under the impression Discovery has a rotten apple in their Claims Department namely Tshepo Ntombela, but it seems everyone that I called after that, has the same lack of service and the excuses of escalating this to a Team leader is probably the only sentence that they do know how to say with confidence. Thank goodness changing insurance is as easy as picking up the phone. Discovery will not get any of my business again.