Shocking Service by Discovery Insure

Shocking service from Discovery Insure

I am extremely disappointed at the customer service I received from the Discovery Insure consultant. She constantly ignored communication from my broker and would action without notifying us. Not once did I get a direct call from her. I had a JBL sound bar which was striked by lightning. I then decided to take it to the only approved JBL repairer in Gauteng to be checked. The consultant decided to collect this speaker even though my broker had advised her not to. It then took a whole week for us to get feedback and only after constant emails and escalation did she process a payment to my bank account without even discussing this with me or notifying me of the process to follow. Now I have cash in my bank account but the sound bar is with a service provider I have never met and who are not JBL approved. No one has called or email on what is the process going forward. This is very disappointing and shows how the customer has not been considered in this whole mess.

Claim number : ***

Regards Sithembiso Gumede