Shocking service - as really no service

We logged a burst water pipe on 9 February. They logged the damage in 24 hours, but two months later they only replaced the carpets and just sent me an sms saying all complete - it isn't - they still have half my furniture which they forgot about if I didn't follow up on. They actually forgot about everything and even **** about the dishwasher and said they didn't have my details to come and replace it - SHOCKING service indeed. Phoning Bessy doesn't help and her boss doesn't reply to any emails either.