Shocking service and no communication

I have been having a grueling time with the Discovery Insure claim process following a collision in early May and am once again stunned at the shocking service I am experiencing from the company.

I submitted a claim to Discovery Insure over a month ago and to-date have still not gotten my car back? I have also not had anyone contact me regarding the progress on my vehicle UNLESS I personally contact Discovery. During the interim, I have had to hire a vehicle on my own account. The inadequate service I have been experiencing from Discovery Insure has left me completely frustrated. Could someone give me feedback on my car as a matter of urgency! The service from Discovery with this claim has been a compete nightmare from the beginning and it is not the kind of service I expected when I took up insurance with you.