Shocking Service and Lack of Accountability

I am writing to express my serious concern and disappointment regarding an ongoing issue with my Drive Rewards level. Since October 2024, my rewards have been incorrectly calculated, resulting in a significant loss of fuel rewards. I have attempted to contact your customer service team. This lack of communication and failure to address a clear error is unacceptable. I request immediate correction of my Drive Rewards level and full reimbur*****t for the fuel rewards I have lost since October.