NP
Nicky P
1 reviews | Active since Apr 2013
10 Apr 2025, 13:26
Shocking service and communication skills
My accident occurred on 17 March and the only feedback I have had is that Discovery have the assessment. I have emailed enquiring as to the repairs of the vehicle but no response, yet again. Today is the 10th of April (almost a month) and I do not know if the vehicle is being repaired or just standing. The only time I have any feedback is after I lodge a complaint here.
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Replies (2)
Discovery Insure's replyOfficial
10 Apr 2025, 13:36Good day Nicky,
We're really sorry to hear about the ongoing issues with your vehicle repairs and the lack of communication from Discovery Insure. It must be incredibly frustrating to be left without updates for such a long time, especially after an accident.
We have made the relevant management team aware of your distress regarding the claim.
Regards
Discovery Insure
We're really sorry to hear about the ongoing issues with your vehicle repairs and the lack of communication from Discovery Insure. It must be incredibly frustrating to be left without updates for such a long time, especially after an accident.
We have made the relevant management team aware of your distress regarding the claim.
Regards
Discovery Insure
Discovery Insure's reply10 Apr 2025, 13:36
Official
Good day Nicky,
We're really sorry to hear about the ongoing issues with your vehicle repairs and the lack of communication from Discovery Insure. It must be incredibly frustrating to be left without updates for such a long time, especially after an accident.
We have made the relevant management team aware of your distress regarding the claim.
Regards
Discovery Insure
We're really sorry to hear about the ongoing issues with your vehicle repairs and the lack of communication from Discovery Insure. It must be incredibly frustrating to be left without updates for such a long time, especially after an accident.
We have made the relevant management team aware of your distress regarding the claim.
Regards
Discovery Insure
NP
Nicky P's updateReviewer Update
11 Apr 2025, 09:50Yesterday I called the service provider myself to follow up. They confirmed that Discovery had not given them our correct contact numbers and were sending out notifications to the incorrect cellphone no. They emailed me yesterday to let me know they are awaiting parts (almost a month after the accident)
It is ********** the communication breakdown from assessment to service provider (and yourselves). This is not the first time you have given out incorrect information. I just want my car repaired and returned to me. I really am horrified at the service.
It is ********** the communication breakdown from assessment to service provider (and yourselves). This is not the first time you have given out incorrect information. I just want my car repaired and returned to me. I really am horrified at the service.
NP
Nicky P's update11 Apr 2025, 09:50
Reviewer Update
Yesterday I called the service provider myself to follow up. They confirmed that Discovery had not given them our correct contact numbers and were sending out notifications to the incorrect cellphone no. They emailed me yesterday to let me know they are awaiting parts (almost a month after the accident)
It is ********** the communication breakdown from assessment to service provider (and yourselves). This is not the first time you have given out incorrect information. I just want my car repaired and returned to me. I really am horrified at the service.
It is ********** the communication breakdown from assessment to service provider (and yourselves). This is not the first time you have given out incorrect information. I just want my car repaired and returned to me. I really am horrified at the service.