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TK
Theresa K

1 reviews | Active since Sept 2022

05 Sept 2022, 13:21

SHOCKING SERVICE.

I have experienced the worst service ever. I was never kept informed, I was never sent a loss form after discovery apparently decided to pay cash, I'm sitting overseas they refused to assist to change payout details as my sa account isn't active, I've cc'd 2 team leaders in who clearly get paid sitting around doing nothing as no reply. The agent keeps asking me for sh#t I've already submitted, as if I'm working for discovery insure and the work is left up to me to do, because apparently searching your case load is toooooo much effort. Im sitting halfway across the world, I've been asking for confirmation of Cover for days. Is this service? The provider still hasn't been paid because apparently I'm supposed to read for your agents to. SHOCKING SHOCKING SERVICE. ESPECIALLY FROM A COMPANY THAT ADVERTISES DRIVE, URGENCY, TANACITY ECT, WHAT A LOAD OF NONSENSE, the only urgency was me being hounded for information from the assors while I'm busy, as if I don't have my own job I must do discoverys as well. Why am I paying for a service? After saying I'm going to social media, apps image to discovery doesn't matter because it wasn't acknowledged, and I was emailed again asking for the providers banking details BECAUSE THE AGENT IS TOO LAZY TO GO READ i wish I could rate negative stars because seriously. Just absolutely no ****s given while I sit 5 hours ahead half-way across the world trying to sort my car out. It took alot to hold back the adjectives in this review, now watch them try phone me on my SA number after I've said I'm not in the country. IM WAITING EXEC OFFICE.

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Replies (4)
TK
Theresa K's update05 Sept 2022, 15:09
Reviewer Update
Yet your agent has once again emailed me asking me to fill out the forms. I'm starting to lose my temper. Please escalate this further and please coach your agents. I think its terrible to force a long term client to carry on like a hooligan to get service. If this has indeed been escalated please advise why your agent is still emailing me asking to fill out the form. Please advise how you got the banking details but your agent has sent 3 emails saying she hasn't received the details, so is your agent then lying? Shocking. Im also still waiting for confirmation of Cover for my swift, my bank is waiting for it. If I do not have that in the next few minutes I'm going to hold discovery liable for my next car premium as I'm trying to make arrangements whilst overseas and this tedious unpleasant interaction with discovery is holding up my process. I asked for this last week. Please sort your agent out. 1 more email giving me homework and I'm going to lose my temper. It seems like jobs aren't important to your agents because they couldn't care less about escalations or annoying your clients, go look at the reviews on this platform, I'm not the 1st one complaining about the same thing, so where or when does it end? Reading, answering and actioning accordingly is s basic skill. But your agents expect to be babied and everything done for them. If i get a rating for your agents none of them are coming back positive. Do you know that i didn't even know discovery wanted to payout until I phoned 2 weeks ago and I'd already left the country so if I didn't call the claim would've lapsed. SHOCKING.
TK
Theresa K's update07 Sept 2022, 08:08
Reviewer Update
And still my complaint is not resolved, still the agent keeps F@CKING pestering me to fill in an adhoc form when you've already promised payment and I KEEP F@CKING ASKING FOR MY CONFIRMATION OF COVER FORM WHICH I STILL DON'T F@CKING HAVE FOR MY BANK. YOU ARE NOW PLAYING WITH MY CREDIT SCORE. I WILL USE BAD LANGUAGE BECAUSE IT SEEMS THAT'S ALL YOU UNDERSTAND BECAUSE I'VE BEEN STRUGGLING FOR WEEKS. STILL NOT ONE TL LINDOKHULE AND I CAN'T REMEMBER THE OTHERS NAME, HAVE BOTHERED TO REPLY TO ANY EMAIL YET THEIR CC'D IN ALL OF THEM. ARE THEY TOO GOOD TO REPLY TO MY EMAILS BECAUSE THEIR MANAGERS? WHAT ARE YOU PEOPLE DOING THEIR!???????? CLEARLY NOT COMMUNICATING THE SEVERITY OF MY COMPLAINT BECAUSE YOUR GROUND AGENT KEEPS EMAILING EVEN THOUGH I HAVE RESPONDED SEVERAL TIMES THAT I DO NOT WISH TO ENGAGE WITH HER AND A TL NEEDS TO RESPOND TO ME. ZERO RESPECT FOR ME AS A CLIENT. MY CAR IS NOT BEING RELEASED BECAUSE THEIR WAITING FOR PAYMENT. IF THIS COMPLAINT IS NOT RESOLVED TODAY. I WILL BE SEEKING AN ALTERNATIVE PROVIDER.
Discovery Insure
Discovery Insure's reply07 Sept 2022, 09:54
Official
Good day Theresa,

The team advise that they need that adhoc document completed and returned for record purposes.

Kindly respond with the said document so that we can conclude this matter for you.

Regards
DI
TK
Theresa K's update07 Sept 2022, 10:13
Reviewer Update
I can't complete it, I have no printing facilities.
I'm still waiting for my confirmation of Cover letter