Shocking Service

I had an accident last year December 2021. Discovery were quick to organise a panel beater and I took my car in in January 2022. Unfortunately being with Discovery Insurance you have to take your car in to whoever they recommend. Well it took 3 months to fix my car and not even 100%. During this time I had to plead to get the car hire extended that Discovery gives you. Back and forth emails, absolutely no response until at least 4 emails were sent. Car hire was always extended last minute making it very stressful.

When I got my car back there will still a part missing which I was told they were waiting on the part coming in to South Africa. I had to follow up repeatedly. No help from Discovery. Numerous emails sent. Twice the wrong part was delivered from Mazda. The Panel Beater thought it acceptable in the meantime to Duct tape my old part on. No communication from Discovery at all during this time. Constant follow ups from me. I was doing the job for Discovery and the Panel beaters. Finally after 8 MONTHS the right part arrived. No apology from Discovery with regards to the shocking service.

No Discovery want to increase my premium by R300. I will not accept and I will change to a difference insurance supplier. Discovery is a complete *******. Paying such a high premium as it is and the service received is completely lacking. I will never recommend them.