Shocking service

On the 8th of March 2024, we had submitted a building claim for water leak and loss of water. Discovery elected to send Drain Surgeon to our premises to do a leak detection. Drain surgeon elected to do a gas leak detection and suspected the the leak was coming from our wash basin located on a butchers block in the middle of our kitchen. according to Drain Surgeon, in order to fix the leak, they would have to remove our kitchen cupboard, remove floor tile and dig a whole in our kitchen floor in order to expose the leaking pipes, Discovery got a kitchen company out to remove the cupboard(some of which could not be removed and was broken out) and Drain Surgeon dug the whole in our kitchen floor exposing the pipes. to their disbelief, the pipes where their gas detection indicated was not leaking. Unfortunately, Drain Surgeon then decided to walk away from this job and requested Discovery to appoint a different Plumber for this job. The new plumber come out and spent some time going through everything and discovered that one of our geysers had burst, another geyser had a faulty valve and the main inlet valve to out cottage was leaking. Discovery authorised the replacement of all that was found and the leaking has stopped, this took almost a month to resolve, in the mean time we have been loosing water. Firstly I am shocked that Discovery would use a company like Drain Surgeon and still pay them for causing unnecessary damage to my property. Secondly, I am now finding it extremely challenging to get that which Drain Surgeon had destroyed, fixed, the whole has been covered, but no tiling has been done so the kitchen cupboards cannot be replaced and restored to what they where. I am have to constantly try and get someone to do something to put me back in the same situation than what i was before, and it is hugely frustrating. Claim no ***