SHOCKING SERVICE

My dad was involved in an accident with your client, your client bumped my dad. An Assesor came through lastweek and to assess the vehicle and we were advised that we will get feedback in 3 days. No one bothered to call us - i have been calling since yesterday and no one has assisted us. I have been sending emails to the claims handler - *** - and she aswell has not bothered to respond. I called her yesterday she didnt answer - I called her today and she tells me that she only got the report today and she was off sick the whole of lastweek. The veh that was bumped is a business vehicle, now my dad cant work because of Discovery. The service we are getting from you guys is shocking. Nonkuleko doesnt have show any remorse and clearly she is not putting herself in our shoes, My line disconnected while i was talking to her, i politely asked her to call me back should my line disconnect, guess what - NO CALL, cant say im suprised. Claim *** -Can i actually get someone who is willing to help me call me urgently on ***