Shocking service!

Having gone through an exceptionally traumatic experience on the 24th of April where my wife and 11 month old baby were hijacked and taken into Alex, I then submitted a claim on the car that was recovered with bullet holes in the back, my wife's engagement ring and her Apple watch.

I have spoken to around 10 people at Discovery since then and have been pushed from pillar to post. The car was left for over 2 weeks at the police station as Discovery told me that they would collect it. Every time I called to find out what was going on I was given a different story. Eventually I was told that the car could not be collected until I had gone to identify it. I went to Aeroton to see the car to be told that Discovery had collected it earlier that day.

The car was fixed but has gone back and forth due to issues from being left so long. I had to replace two batteries which Discovery kindly paid for but was then told it was the junction box. I was told someone from Discovery would get back to me about sorting this out... I am still waiting to hear back about this.

In regards to the engagement ring and Apple watch... Well they say always get things in writing... I have numerous emails confirming that I would have been paid for both items months ago. I have promise after promise that I will be paid shortly and have still not received anything.

I think I have called them every day since the initial claim and get told the same thing every time... "We are so sorry sir. I promise we will have an answer for you by the end of the day."

I do not know if anyone else has the same problem with the so called "industry leaders."