Shocking service

Over the last year I have requested various changes to my policy, none of which were actioned and each time I check the policy schedule, it is incorrect. <br> I had an extra debit a month ago which I queried via email, no response.<br> Almost two weeks ago I actioned a claim for a lost cell phone on the Discovery website, no response.<br> I recently changed banks, sent the new details via email yet my old bank account was debited. Thus the debit order was not honoured.<br> My premium increased by R200.00 even though I haven't claimed or added anything onto my policy besides a scooter for R36.00 per month. <br> I recently requested a quote for another scooter and even after a Discovery agent calked me today to check the email address I still have not received it.<br> The list goes on! I am in the process of obtaining other insurance quotes because I don't need this service from Discovery! <br>