1 reviews | Active since Oct 2012
Shocking Service
<p>I am appalled by Discovery Insure's service and as a result leaving Discovery Insure. 1stly my policy number was changed without notifying my, which has resulted in me losing more than 2 year's cash back on my petrol card. In the 1st year, I had accumulated R2500 on Cash back which I asked not to be paid to be but rather on the Vehicle Access pot. (You can imagine how much I have lost out in 2 years then...). In 2015 I had a housebreaking and sent all requested/relevent documents to discovery to claim- they told me claim could not be paid as all items ****** needed receipts or pictures. I mean- items are ****** so how am i supposed to get pictures. Also i should have been informed that all household items covered must have receipts. </p> <p>I cannot express my disappointment with discovery! Even worse that I cannot get my cashbacks which I had accumulated upon cancellation of contract!</p>
We are concerned by your comments and would like to look into the issues raised.
Please be advised we have made contact, more than once, but to no avail.
You may send an email on insurecomplaints@discovery.co.za for further assistance.
Regards,
Sakhe
Discovery Insure
We are concerned by your comments and would like to look into the issues raised.
Please be advised we have made contact, more than once, but to no avail.
You may send an email on insurecomplaints@discovery.co.za for further assistance.
Regards,
Sakhe
Discovery Insure
