Shocking - Rude - Unapologetic Service received from Rozannah Singh - Legal Liability Advisor at Discovery Insure (Legal)

Good day,

I was involved in an accident whereby a Discovery Insurance client bumped in to me - I put in a 3rd party claim Yet I was not aware that my nightmare was only going to start!

After dealing with Rozannah Singh (Legal Liability Advisor) I have been left feeling very disappointed, angry and thinking of taking my own insurance policy away from Discovery as it has been horrible dealing with this employee!

She just does not respond to email and when a person phones her she just does not bother or take anything serious, takes forever to get back to a person and when you eventually get hold of her she becomes rude which in return makes me even more irritated dealing with discovery!

Can someone from the complaints department please phone me urgently in regards to how this whole situation has been handled and the people discovery employees to deal with 3rd party claims like Rozannah Singh who is utterly a rude employee who just makes an already very stressful situation more stressful. I have never in the whole time that I have been dealing with discovery with my Personal Policy and previous claims interacted with a more rude person than her. She should be questioned about how she interacts with clients and treats them - She should not be client facing at all as I do not even want to know the amount of people she upsets and chases away from Discovery Insure - Even thou she sits in the legal department.

Utterly disrespectful that a person needs to slam the phone down in her ear because she talks over you and does not want to listen to the frustrations she is causing - instead wanting to argue and think of excuses why she does not do her job and respond back to emails and phone calls.

I have till now received two complaints reference numbers yet still waiting for someone to resolve this issue - Please see below:

********** 448. ********** 141

I have also picked up numerous complaints of this specific employee online on HelloPeter and question why she is still working for discovery - Seems that bad service gets rewarded at Discovery?

Kindly contact me back.

Elmo Scholtz o/b Elize Watson **********