Shocking pathetic customer service

So if Discovery is doing all that you claiming you are doing to help clients during Covid 19, why is that there was no communication regarding this? why is it that they did not see that i called during lock-down level 5 to ask that they charge my car battery so i can go get essentials and medical attention? why am i being penalized for asking for a free benefit? i guess roadside assist is no longer a free benefit and should not be advertised as such? because then it affects your profile as a client. is this even Insurance standard practice? or a way for insurers to use as an excuse to increase our premiums. im outside of the 3 claims history period but you list charging vehicle battery as an incident? please explain how sending a tow company to come and charge my car batter for 2 seconds counts as an incident? does the Ombudsman know about this? check your records , i started with Discovery in 2014....not even once missed a premium and this is the thanks i get as a loyal client!!!!!!!!!!!!!!!you guys will do everything in your power to attract new clients nut do nothing to keep loyal existing premium paying clients. Your consultants have not called me and you Team leader who does not speak to clients also has not responded ...For 2015 model Vehicle the premium i'm expected to pay is ridiculously high