Shocking or rather no service from Discovery Insure
Discovery insure should maybe stick to medical aid because they are horrible at short term insurance. I registered a claim 3 days ago for a simple gate motor that was damaged by attempted theft and it's a security risk for my family and tenant having to open and close it manually getting out our vehicles and this all while having Covid as well. I registered the claim via the app and has sent 2 emails to 2 separate claims advisors to no avail with no calls, reply on emails no further messages nothing.
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Replies (2)'s updateReviewer Update
12 May 2022, 15:16Escalated? It's now 15:20 on day 4 and after my first and only contact from Discovery insure via hellopeter I am no where closer to knowing what's happening. My gate motor is still not working and I'm none the wiser!
's update12 May 2022, 15:16
Reviewer Update
Escalated? It's now 15:20 on day 4 and after my first and only contact from Discovery insure via hellopeter I am no where closer to knowing what's happening. My gate motor is still not working and I'm none the wiser!
's updateReviewer Update
13 May 2022, 12:19It's now 12:20 on day 5 with nothing no word back at all from Discovery. Escalated 24hours ago and not even a manager or who ever it was Escalated to, cares. Not a call or email or note on the app. Only reply was on hellopeter but even that didn't work. Looks like Discovery needs to discover what service is!
's update13 May 2022, 12:19
Reviewer Update
It's now 12:20 on day 5 with nothing no word back at all from Discovery. Escalated 24hours ago and not even a manager or who ever it was Escalated to, cares. Not a call or email or note on the app. Only reply was on hellopeter but even that didn't work. Looks like Discovery needs to discover what service is!