1 reviews | Active since Mar 2009
Shocking lack of service from Discovery Insure
I informed Discovery Insure that i was selling my Merc and buying a Jag, they asked me to call in when i took ownership of Jag, which I did on the 25 March. They said there was an issue in updating my policy but it would be rectified by the Monday. It is now 04th April, and the Merc is still reflecting on my policy, I have PAID for the Merc, despite no longer owning it or having it in my possession since 25 March. I called discovery 6 days post 25 th Mar to follow up , I was informed they are fixing the error and I would receive a call that day to confirm that Merc has been removed off my policy and that I would be refunded the Merc installment deducted erroneously off my bank account. THE MERC IS STILL ON MY PLAN SCHEDULE. Discovery has not called me to discuss how they are going to rectify this. To add insult to injury when I took the Jag in for the 360 check and tracker installation. I was told it would be a drive monitoring tracker only and not the hijacking tracker. I am so annoyed right now. I will give Discovery until close of business today to contact me and rectify all these errors, otherwise I will be forced to move my business elsewhere
The incompetence and poor customer experience continues. as also noted in my original complaint there are two cars on the policy (now that you have finally removed the Merc) a 2015 Captiva and a 2018 Jaguar. I have written and asked that the Jaguar receive a tracking device that will assist in a hijacking situation, what does Discovery do, approve the tracking device for the Captiva but not the Jaguar, despite me approving to pay an additional R99 fee to have the tracking device installed on the Jaguar.
My irritation and frustration in the experience I have received from Discovery Insure on this simple transaction is monumental. IF this is not resolved today, please activate a cancellation so i might move my policy to Santam.
ADD A TRACKING DEVICE TO THE JAGUAR - it must track the vehicle in case of a hijacking.
A SIMPLE POINTS DEVICE ON THE CAPITVA is suitable.
Get this rectified today please, or revert to my email with confirmation that this policy will cancel effective end April so I can accept the policy from Santam for 1 May start.
Easy.
The incompetence and poor customer experience continues. as also noted in my original complaint there are two cars on the policy (now that you have finally removed the Merc) a 2015 Captiva and a 2018 Jaguar. I have written and asked that the Jaguar receive a tracking device that will assist in a hijacking situation, what does Discovery do, approve the tracking device for the Captiva but not the Jaguar, despite me approving to pay an additional R99 fee to have the tracking device installed on the Jaguar.
My irritation and frustration in the experience I have received from Discovery Insure on this simple transaction is monumental. IF this is not resolved today, please activate a cancellation so i might move my policy to Santam.
ADD A TRACKING DEVICE TO THE JAGUAR - it must track the vehicle in case of a hijacking.
A SIMPLE POINTS DEVICE ON THE CAPITVA is suitable.
Get this rectified today please, or revert to my email with confirmation that this policy will cancel effective end April so I can accept the policy from Santam for 1 May start.
Easy.