RM
Raagnie M
1 reviews | Active since Feb 2018
15 Apr 2021, 17:53
Shocking experience with Discovery Insure
Hi I have had a shocking customer experience with Discovery Insure. Not to mention they declined my claim but promising to return your goods as promised and not deliberating is simply unacceptable. Discovery customer care has declined over the past few years. I am now in the process of cancelling my insurance with them. So I pay a high premium of R1700 per month and they have declined a claim worth R5000 - how foolish is this in hindsight ? Shocking don’t ever consider Discovery Insure for insurance
Helpful (0)
Replies (1)0
Replies (1)RM
Raagnie M's updateReviewer Update
15 Apr 2021, 18:39Hi
I think you are missing the point - my microwave and air fryer has not been returned to me and it’s now over 24hours. I was promised that it would be returned this morning. Is this the poor level of service you operate under? Rejecting my claim was one thing but not bothering to return my items that’s on another level. You caused me an inconvenience not having these items in my home.
You have poor customer service and you should seriously address it. You have lost 2 customers in the space of 2 weeks ! Shocking !!
Regards
Raagnie
I think you are missing the point - my microwave and air fryer has not been returned to me and it’s now over 24hours. I was promised that it would be returned this morning. Is this the poor level of service you operate under? Rejecting my claim was one thing but not bothering to return my items that’s on another level. You caused me an inconvenience not having these items in my home.
You have poor customer service and you should seriously address it. You have lost 2 customers in the space of 2 weeks ! Shocking !!
Regards
Raagnie
RM
Raagnie M's update15 Apr 2021, 18:39
Reviewer Update
Hi
I think you are missing the point - my microwave and air fryer has not been returned to me and it’s now over 24hours. I was promised that it would be returned this morning. Is this the poor level of service you operate under? Rejecting my claim was one thing but not bothering to return my items that’s on another level. You caused me an inconvenience not having these items in my home.
You have poor customer service and you should seriously address it. You have lost 2 customers in the space of 2 weeks ! Shocking !!
Regards
Raagnie
I think you are missing the point - my microwave and air fryer has not been returned to me and it’s now over 24hours. I was promised that it would be returned this morning. Is this the poor level of service you operate under? Rejecting my claim was one thing but not bothering to return my items that’s on another level. You caused me an inconvenience not having these items in my home.
You have poor customer service and you should seriously address it. You have lost 2 customers in the space of 2 weeks ! Shocking !!
Regards
Raagnie