Shocking experience @Disscovery insure

I live in Cape Town in Gordonsbay. My car got damaged by floods late September. I reported and logged my claim on the 28th September. On the 6th October discovery approved my claim. The claim also mentioned a part in the car that they said its not part of the incident and therefore it will not be repaired🤷🏽♀️. I wrote to Natanya Williams a claims consultant to request more information about this dispute and the list of repairs to be done in my car as I don’t believe the amount they stated will repair everything. Never got a list or more information. It was dead quiet until I had to contact discovery many times for the repair date. Eventually it turned out the claim authorization was sent to Bloemfontein. Finally I got a repair date for the 20th November in Somerset West. Wrote to the manager Sheridan Luckay about all my concerns and a chance for a closer date as the car is unsafe to drive. No response from both of them. Still don’t know if they even tried to help. Communication is so bad at discovery. I am so upset and disappointed. I am no different from those with no insurance. Maybe some of us are too small for the big fish. It’s probably time to move on.