Shocking Discovery Insure Service

My experience with Discovery Insurance and PG Glass has been extremely disappointing. There were no follow-up calls or updates from the insurance side, leaving me completely in the dark about the progress of my claim. I had to personally contact PG Glass and coordinate everything myself, which was very inconvenient and frustrating. The service from PG Glass was just as dismal — unprofessional and unhelpful, making a stressful situation even worse. I expected better support and communication from both the insurance company, my broker and the service provider. They are all quick to take your money but not quick or willing to provide service of even an average standard. Very disappointed and would not recommend either.