Shocking Customer Service

I have logged a claim 7 days ago, I have not spoken to my claim agent. I had to send a message to get feedback where I was told they will get back to me. When I call I do not get an answer, no respond on email. Its quite frustrating, I don't even know the status of my claim. I logged the claim 25 June and still nothing.

I had much better experience with Absa Idirect, stay away from Discovery Insure - not worth the headache. Olifile Majake, I hope you are reading this since you are the reason for my complaint. Can get some service please?????