Shocking Client Services

Dear Discovery Insure I was extremely disappointed with the level of service I received after I had logged my claim online. I had to prompt a response and I had to continuously follow up for requirements. All my emails were ignored. A day after I had sent through all requirements, I was informed that my claim had been placed on hold due to outstanding requirements? Again I phoned, only to realise that my email hadn't even been looked at, at all, yet my claim was put on hold? I was then promised a call back the following day. Another two days passed, and again I called the call centre, only to be informed that my claims consultant is on leave and his stand-in is off ill. Fortunately, Bianca Petersen assisted me there and then. My claim was finalised immediately and very efficiently, and I received the money in my bank account a few days thereafter. Thanks again Bianca. If it hadn't been for the atrocious service I received from your colleagues for the first 2 and a half weeks, I would have given you 5 stars.