Shocking Client Service

To date my car has been sitting at the Garage for a week and one day without any joy. After lodging the claim with Discovery I was referred to Net Assess, Discovery's outsourced partner who does all their assessments. <br> <br> This is were all the problems started, the time delays, the lack of feedback, the lies, the lack of competent people working at Net Assess and the lack of client centric behaviour was completely shocking. Had I not chased them I would have got no were.<br> <br> Net Assess would say that they spoke with me when they never did and then they would say they called me, when they never did. I am completely shocked that Discovery would use such a provider to deliver such a shocking service to their clients. The time delays, the extra cost endured and the huge inconvenience all because of the shocking service of Net Assess. <br> <br> When I posed to Discovery, they response was useless and totally unhelpful.<br> <br> I will be cancelling my Health and Household Insurance with them asap which totals in excess of R6500 a month.<br> <br> Totally Shocking!<br> <br>