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Saveshni N

1 reviews | Active since Nov 2011

25 Apr 2022, 20:23

Shocking claims service

Discovery service on claims seem to be shocking. I had an accident 200km outside of Johannesburg. Called emergency services. My car was towed by Discovery to Johannesburg. I had to call Discovery everyday to find out what was happening to my vehicle. I have requested that my BMW X4 be towed to an approved BMW repairer. To my dismay after confirming in writing that my vehicle was sent to the Repairer on day 10. Today is day 15 and the repairer has not received the vehicle. How does Discovery loose a whole vehicle. They cannot tell me where my vehicle is located. Then the have the audacity to pay me out for a ***. On a vehicle that’s insured for over R500k. Have been escalating this claim to the managers at Discovery with not so much as a call back. Well done Discovery.

They couldn’t even get the car hire right.

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Saveshni N's update26 Apr 2022, 15:44
Reviewer Update
Dear Discovery. I have escalated this matter to “managers” within discovery and to date non of them have even bothered to make contact with me. I have even called the claims handler to and left 3 messages for him and he has never responded to my emails or has the time to make contact with me. My average spend with Discovery is almost R15k per month. I have all the discovery products. Medical aid, vitality, both short and long term insurances. Banking and gap cover. Makes me think if this is the service we get after they happily take our premiums without any delay every month. Insurance is supposed to be for when something happens. Something happened and Discovery has made this whole ordeal that much worse after being so traumatised from the event. Today is day 16 since the ordeal happened and Discovery couldn’t even tell me where my vehicle is for the past week. Ridiculous.