Shocking claim

<p>What bad service Discovery has given me !!!!. I have been paying my premiums diligently for 2 years and the first time i put in a claim they have made me regret ever joining the company. I had an incident on the 31st (in the afternoon). A truck had lost some of its load and caused major damage to my car. Its been 14 days since i reported the incident and in this time i have been given 3 claim numbers (as different advisors keep lodging a claim for me for the same incident) I get advisors phoning me to ask me to which panel beater has my car been taken. REALLY ????? Discovery has supposedly organized the panel beaters , so why would they be asking me where my car is. Then they tell me that i have to pay an excess for a claim that was not my fault. Their policy wording clearly states that you dont pay an excess for an accident when its not your fault. LOL...... What a lie because now they are wanting an excess. Up to date they have still not organized a car hire for me. I have spoken to various consultants regarding my car hire and excess and have requested a manager to phone me. . THERE ARE NO MANAGERS AT DISCOVERY........... and if there are they certainly arent bothered to phone a client back. So clearly my monthly premium is not important to them as no one manager has bothered to pick up the phone and return my countless requests for a manager. You forget Discovery i may only be one client but i can affect the way other current clients see you and of course i can affect thousands of people who would then rather not join Discovery. Even as i am writing this post i am on hold for 19 minutes now waiting for a manager to come and take the phone from the advisor as i was told yet again " My manager is busy can i get them to phone you back" Of course i have refused and have insisted that i will hold on . 28 minutes later and that "Manager" is still to busy to take my call. To think Discovery likes to think that they are a world class insurer............ well i have news for you Discovery, at this point you are bottom of the list. Keep up this level of service and eventually Discovery will have such a bad name that no one will want to insure with you. The longer i wait for service the more social media forums im going to approach regarding this absolutely disgusting service i am currently recieving</p>