1 reviews | Active since Jul 2016

25 Jul 2016, 13:02

Shocking attitude

<p>Got a phone call now from Discovery. </p> <p> </p> <p>I bought a car and there is a tracking device inside that the old owner now requires. The old owner is quite patient and trying to organise the matter with Discovery to ring me. </p> <p> </p> <p>Discovery rings me. Tells me I must give my keys to a technician for 2 hours in my work ba*****t. Really? In this day and age. So I asked what if he dings the door, oh no then i must organise with the old owner. </p> <p> </p> <p>So I asked why can't you do it on a weekend for your valued client. I was concisely told that's how it works so tough. Wow nice bunch. I explained tracker happily comes to me on a weekend so why not feedback it she ignored me. </p> <p> </p> <p>Honestly disgusted with you guys. And happy that I don't have many policies with you. </p>

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Replies (1)
Discovery Insure
Discovery Insure's reply25 Jul 2016, 14:13
Official

We have have listened to the call between you and the agent that called to arrange the booking.

Whist Discovery Insure offers the DQ Tracking device as part of it's plan benefits, we relay heavily on our tracking network partners' availability for both installations and de-installation of the devices.

We are pleased that at the end of the call the call centre agent offered alternatives booking arrangement convenience to you.

Regards,
Sekgobola
Discovery Insure