Shocked at your shocking Service Discovery

Where do I begin. I was in an accident a month ago. Firstly I was told the towing company that I used was not an authorized company, which is strange is that its on Discovery Insure Website. So I am now liable to costs of this which was not my fault !!!! Then good old Discovery "lost" - or as they say cannot locate my car, and think the vehicle is in JHB and I live in Kloof Durban !!!!! This took over a week and 2 days to decide this! All while this is happening, I broker that I pay monthly to look after my Discovery Insure is as useless as anything and never communicated with me or helped in anyway !!!!! The Discovery consultant on the other side too was useless. My boyfriend had to call the number to find my car in a space of 30 minutes ...... no one in Discovery including the agent at Discovery could perform this simple job ! So due to the delays due to my car being "misplaced" I have to fight to get my car hire extended, which we did manage to do. So I then get confirmation from the Broker to say this has been done. Now on my day of returning me car, I get told that my car was settled, which I got no confirmation of from the broker and the Agents - of actual settlement and my car hire should have been returned 5 days ago and the return date email from my Broker states today !!!!!! I have never in my life received such shocking service from Discovery and the Broker and Agent in this claim. I have life polices and Medical Aid with Discovery and after this drama.... which by the way now have no car for another week ..... I will be taking away all my Business away from you !!!!! I may be a drop in the ocean for you Discovery and clearly this drama I have been through and still going through shows it !!!