Shocked and Traumetised Client

I was involved in an accident on Monday, Discovery Emergency person on speaker with me and towing person agreed that my car will be towed to BEDFORDVIEW RENEW IT. I was given a towing slip which I realised later on that the destination on it is SANDTON AUCTION NATION.To my suprise when I called Claims on Wednesday morning after waiting for my claim handler's call on Tuesday- MY TOWED CAR COULD NOT BE LOCATED at Bedfordview,I mentioned to claims officer what my towing slip says(i.e. Sandton) and it couldn't be located there aswell,I was on hold for 15 to 20 minutes while my car was being "checked" where it was towed to,my call just got cut off and the claim handler never bothered to even call me back .I eventually called back in panic and was told my claim handler is busy can't talk to me and I was told my car was eventually located at LENASIA....to date I sent countless emails (no responses) and made calls(my claim handler was still busy to talk to me or give me a call back).

Then on that Wednesday I spoke to my claimer handler through his ****orker that picked up my call and the agreement was that my car will be collected that afternoon and transported to BEDFORDVIEW as per initially agreement.

Next morning(Thursday) when I called to check if my car was delivered at Bedfordview-my claim handler was still busy and unable to talk to me and still no response to my many emails.I was then told by another different claim person that answered my call that my car is still at LENASIA,Assessment is done,received and my car is a write off as it will be UNECONOMICAL to fix it.To say I was shocked is an understatement as I was still trying to understand how my car couldn't be located for sometime ,how it got to Lenasia and checking if it was delivered to Bedfordview to hearing that(mind you I have NEVER received a call from my claim handler and even the assessor till today).I called countless times,emailed trying to understand and as always NO HELP.

Yesterday(Friday)-I called again asking to speak to my claim handler as always he was busy and couldn't talk to me,I asked the person that answered the call why the car was never moved to Bedfordview as I was promised,I was told they could not as that was going to INCREASE COST ON MY CLAIM and beside that Lenasia place is their yard and my claim has been moved to TOTAL LOSS DEPARTMENT and no longer with their department.

This is the worst and disgusting service I have ever received. I tried emailing complaints,NO RESPONSE. I hope the RELEVANT person will get to see this message.