Sh*it onboarding

Tired getting a new vehicle insured took me over 51minutes with discovery, they cannot even call you back to continue the applications, spoke to a guy there, and the more and more i got frustrated with how long this was taking, he then decided to raise his voice on me, like seriously if you can handle a irrataed customer what the hell are you doing in a call center, find yourself another job, one cannot be sitting on a call for so long for one little document