Sheridan Luckay. Digging in the trenches fighting for great customer exoeriences

For a claims manager it is far and in between if never that you see Management stepping outside the box to make sure clients receive the best care and service after they have been through a traumatic event. Sheridan makes sure that his team and himself don't just sit on their launches but pushes to get the claim resolved and keeping client updated and in the loop making sure that the client does not go through any unnecessary hassles. At Discovery Sheridan is a manager that lives by the Discovery values of putting customers first and treating them fairly and making sure that he leads by example so his staff can follow. Keep it up Sheridan very few managers get down in the trenches to make sure their soldiers fly on top.