JS
Johan S
1 reviews | Active since Jun 2012
18 May 2026, 14:48
Sharks
Discovery wants to charge me R500 excess to fix a windscreen chip that will cost half to fix without claiming. How does this make sense?
By the way, last year, I did not pay any excess for chip repairs...
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Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
18 May 2026, 14:54Good day Johan
Thank you for reaching out to us. We'll refer your query to our Claims Management team and revert with feedback as soon as possible.
Regards
Discovery Insure
Thank you for reaching out to us. We'll refer your query to our Claims Management team and revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's reply18 May 2026, 14:54
Official
Good day Johan
Thank you for reaching out to us. We'll refer your query to our Claims Management team and revert with feedback as soon as possible.
Regards
Discovery Insure
Thank you for reaching out to us. We'll refer your query to our Claims Management team and revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's replyOfficial
19 May 2026, 12:02Good day Johan
Thank you again for reaching out to us with your concerns. We can confirm that the information you were given about having to pay a R500 excess for the windscreen chip repair was incorrect. There is no excess for this on any of our plans and we're sorry that the consultant made this error.
We've been advised by the consultant that they've now reached out to you to explain this and authorised your claim. Please feel free to reach out to us should you need any further assistance.
Regards
Discovery Insure
Thank you again for reaching out to us with your concerns. We can confirm that the information you were given about having to pay a R500 excess for the windscreen chip repair was incorrect. There is no excess for this on any of our plans and we're sorry that the consultant made this error.
We've been advised by the consultant that they've now reached out to you to explain this and authorised your claim. Please feel free to reach out to us should you need any further assistance.
Regards
Discovery Insure
Discovery Insure's reply19 May 2026, 12:02
Official
Good day Johan
Thank you again for reaching out to us with your concerns. We can confirm that the information you were given about having to pay a R500 excess for the windscreen chip repair was incorrect. There is no excess for this on any of our plans and we're sorry that the consultant made this error.
We've been advised by the consultant that they've now reached out to you to explain this and authorised your claim. Please feel free to reach out to us should you need any further assistance.
Regards
Discovery Insure
Thank you again for reaching out to us with your concerns. We can confirm that the information you were given about having to pay a R500 excess for the windscreen chip repair was incorrect. There is no excess for this on any of our plans and we're sorry that the consultant made this error.
We've been advised by the consultant that they've now reached out to you to explain this and authorised your claim. Please feel free to reach out to us should you need any further assistance.
Regards
Discovery Insure