Shamanie Pillay from the Retentions department

Nature of Compliment : After contacting Discovery Insure through system contacts found on their website, I expected nothing less than highly automated and technical responses, something which I was prepared to endure, because the reason I sought Discovery's attention was due to an embarrassing situation I was trying to escape from. However, I received a message from Shamanie Pillay that she has been trying to locate me, though without success. Once I forwarded appropriate contact numbers to her, I received her call soon afterwards. Initiating the discussion in a very business-like manner, as one can expect, Shamanie soon made me feel very comfortable talking to her and we conducted a friendly conversation while sorting out my embarrassing situation with considerable ease. The polite and friendly manner in which Shamanie communicated with me is commendable and and considerate. The experience eventually was more like one would expect to have with friends. I offer you my sincerest gratitude, Shamanie.

Policy Number : ********** 248