CM
Claudette M

1 reviews | Active since Apr 2018

23 Nov 2021, 08:37

Shafick Allow from the Retentions Department was excellent

I was about to cancel my policy with Discovery Insure after liaising with numerous Retention consultants who promise to ensure that my account issues will sorted for the past 3 months. I came to the last straw with Discovery Insure where I called the Retention department to actually wanting to cancel my policy and but I ended up speaking Shafick Allow who assisted me and request me give him a chance to fix this issue for me. He kept to his word and communicated to me from beginning to end via email and telephonically. I wish I had spoken with him over 3 month ago when I initially called discovery.

I had the pleasant experience of dealing with Shafick Allow from the Retentions department. Shafick’s service was excellent and I really appreciated it. Thank you.

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Replies (1)
Discovery Insure
Discovery Insure's reply23 Nov 2021, 09:32
Official
Good day Claudette, 

Thank you for your feedback, we value it highly. Working with clients like yourself make the hours in the office worthwhile and provide much needed encouragement to always give you the best experience.

Regards 
Discovery Insure