Shady as hell

I have had my insurance with Discovery for a few years never claimed before but pay a pretty hefty premium. Recently I had storm damage where the wind damaged a part of my entertainment area thatch roof. I put a claim through long story short they sent one contractor to get a quote never heard from him again. I only received an sms telling me they are finalizing the claim R4220 will be deposited into my bank account. This is a month later I tried getting contractors out 7 in total not one was able to give a quote anywhere near R4220 not even near 10k so how did Discovery come up with this total and where is this contractor that quoted R4200 why can't he do the repairs. I tried getting info from Discovery about giving me a copy of the original quote but to no avail. If you call they conveniently look at the claim number and drop the call emails NO RESPONSE i was left with no choice but seek legal action and possibly contacting the Ombudsman. Discovery is the worst company to deal with their medical aid sucks always giving problems with claims and the insurance is the worse. Take my advice I have a huge portfolio with Discovery do not take anything from them because all they can do is take your money trust me they do not want to pay nobody. Well they have ****ed off the wrong person as I will take them up and not just let this slide. My advice to people having problems with Discovery complain to the Ombudsman do not let them just take advantage of us hardworking people especially when we pay big amounts of money and they try to rob us. Pathetic company. PS. I gave Discovery a one star because I could not go lower.