Settled item still covered even after numerous calls to have it removed.

I am rather disappointed at Discovery Insure because in light of submitting a claim for my washing machine, I picked up that they were still covering my iPhone which was claimed for in June 2022, due to a damaged screen, which was paid and settled. I recall contacting them on removing the phone from the list as I realised in the following month that it was still covered even though I did not have the phone.

Fast forward to a recent claim submitted last month, I noticed that they hadn't and immediately queried this. It has been 3 weeks after reporting this to them and nothing has been done as the phone is still covered, this after I have made constant contact with Celine, who seems to always make promises to call me back, however never does. I find her to be very *********** and all over the place. She never follows through as I am yet to hear back from her.

I called Discovery Insure just yesterday and spoke to Pumla, who s upon checking also picked up that the phone is still covered. She immediately logged a ticket to have my issue addressed, and with that I hope that some action will be done and I will be rightfully reimbursed for the amount I have paid and also have the phone removed.