Setting the Snails pace in the Insurance Industry

Despite cancelling via phone, facsimile and email, I was charged by Discovery Insure at the end of January, on the 2nd of February, I sent through a query via email and on the 9th of February I was finally contacted by a retentions agent who assured me that the money would be refunded and would take 3 days to reflect. On the 16th when I queried why the funds were not reflecting, I contacted the same agent who had gotten hold of me and told it would take 3 - 5 days and that I should rather follow up myself with the call centre. <br> On the 18th I have called the call centre and I am told that they will follow up with the Accounts department. No explanation as to why I am still waiting. I asked if someone would contact me regarding the reason for the delay - I was told that they will email Accounts but no one would get back to me. <br> Everything is painfully slow with Discovery Insure and no staff are willing to take accountability.