Service worse than terrible. I have had car insurance for 50 years, this is the worst I have experienced.

I lodged the claim 14th May 2018. with virtually no feedback from Discovery. Unless I phoned, they did not contact me. Furthermore, my car has been parked at Re New It for 1 month. Nobody queried why it is just parked there, The service from Discovery has been so poor, they did not give the go ahead to the service provider - although I received an SMS appointing a service provider on the 13th June - Discovery did not send the same information to Re New It. When I arrived at the service provider yesterday they had nothing on file and had to phone Discovery to send them documentation. So I have been without a car for 5 weeks whilst my car has been sitting at the service provider gathering dust.