Service worse than Bates motel

<p>It really seems amazing that Discovery can still ignore customers the way they do, the only way to get a response from them is to publically embarass them.</p> <p>We had an inferior window fitted, they just ignored us when we phoned, long long story but they asked for a motivational letter which was supp****, then asked to prove waranty on car as it seems they will only put in original parts in waranty period so our safety is only valid on a new car.</p> <p>They have sent someone out and problem disapeared for about 2 months. On thursday my wife called and was told a supervisor will return call upon which she said it should be done before Friday close of business and needless to say this is still an issue.</p> <p>Please arrange a meeting with Top management as the people below are incapable of solving a simple window issue.</p> <p>If I am not contacted by close of business on Monday 13th February by a Senior member of the company I will proceed to publically embarass this company for their failure to attend to a paying client. </p>