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Charne C

1 reviews | Active since Jun 2016

06 Jun 2016, 12:28

SERVICE WITH A HEADACHE

<p>Was in a car accident 21 April 2016. After millions of phone calls from my side, no one from DISCOVERY WILL EVER RETURN MY CALL. Took them a whole month (or should i say me) to evetually pay me out after BEEN SAID THE ARE SETTLING THE BANK AND STILL FIXING THE OTHER TWO CARS THAT WAS INVOLVED IN THE ACCIDENT, WHICH I HAD TO PAY EXCESS FOR OF COURSE. A big fight to extend my car hire for an exrta week because of them dragging my payments ( THEY WHERE NOT PREPARED TO HELP ME AS THE SAY THEY ARE ON TIME WITH THERE CLAIM). Had to get 3 settlement lettlers from my bank.TODAY 6 June 2016 I contacted the bank to see if everything is finilised and NO SETTLEMENT AMOUNTS HAS BEEN MADE AT ALL FROM DISCOVERY TO MY BANK. I asked them 4 times to send me a proof of payment and once again no feedback.... I AM DONE WITH THIS INSURANCE!!!!!!!! And off course they will take forever to try and sort this problem out for me as well... GET YOUR GAME BACK IN ORDER DISCOVERY</p>

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Replies (2)
Discovery Insure
Discovery Insure's reply06 Jun 2016, 14:43
Official

Thank you for taking the time to comment on your claims experience. We have raised the feedback provided with our claims management team so they can use it to avoid similar recurrences of this nature.

We apologise for the frustrations experienced.

Regards,

Sekgobola

Discovery Insure

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Charne C's update10 Jun 2016, 09:56
Reviewer Update

NO DISCOVERY STAFF HAS SOLVED MY PROBLEM YET.

YOUR SERVICE IS SHOCKING MUST I JUST ADD!!!!!