Service what Service!!!! Terrible

I am actually at a loss for words when I think about the service that has been rendered to me by Discovery Insure. I work in the Service Industry and I can tell you now that this is TERRIBLE.

When I see the number of complaints written on this site about Discovery Insure, I regret ever making that call to join. These same issues were happening in 2015 we are now in 2017 and it is still happening.

Discovery is happy to debit client's accounts every month and when it is time to claim, they literally run away. The consultants nor the managers just could not care less. It is unacceptable. I have called the panel beater where my vehicle is and they have confirmed that a week later, they have heard nothing from Discovery. I am sitting without a Car and this happens. They do not even care about the person on the ground we are merely a number to them.

I phoned Discovery before all of this saying I wanted car hire but my policy never had it. Therefore, I made a plan based on their timelines now I look like an idiot because I will not have a car and my job revolves around having a car.

If you are thinking about Discovery Insure, please look pass all the bells and whistles because when it comes to Claim stage they are appalling. Go look at all the complaints it is a carbine copy each time. Bad Service is in the company’s culture.