Service to be questioned

I called in and did an Annual Policy review on my Policy where I heard a lot of **** from a consultant. He opened My details, and when I explained the nature of the call he placed me on hold, came back and told me that they will review my policy and get back to me in the next 24 hours. its not the first time I'm comparing insurance quotes but I needed a reason to make discovery my insurance for good, after the experience i'm having with Discovery life, now the motor and household insurance are also giving me issues, im contimplating Outsurance and is really looking for better option. I'm really disgusted