KR
Khanyi R

1 reviews | Active since Oct 2015

08 Oct 2015, 07:32

Service that left me smiling

As a broker's assistant it is imperative to make sure my client's portfolios are treated exceptionally well.<br> I received great service from Ntswaki Shabangu, whom, if she hadn't told me towards the end of the call that she was new, I would never have guessed it - was so efficient. From assisting with an error on my client's policy, adding items that were meant to have been replaced days ago, and showing great patience and efficiency. She told me there was a system error on the changes , but still gave me relevant feedback when I required it. Discovery Insure, give that girl a round of applause. She is an example of great customer service.

0
Replies (1)
Discovery Insure
Discovery Insure's reply08 Oct 2015, 11:06
Official
Hello KhanyiIsMyName,

Thank you for taking the time and provide us with feedback.

At Discovery Insure, it's important to us that you are always pleased with the service and value we offer.

Ntswaki will be pleased.

Regards
Thabani