lS
lauren S
1 reviews | Active since Jul 2017
03 Dec 2018, 14:31
SERVICE SUCKS IN GENERAL
I am still waiting on someone from DQ track to let me know when they will remove my tracker. My Insurance plan with Discovery was cancelled a week ago. I need to have my new tracker installed ASAP and therefore need the DQ tracker removed. Please contact me for an appointment. I can’t do anything online because it doesn’t allow me to choose a date.
I am also still waiting for my refund from Discovery Insure…. Make a plan! Your service sucks!!! It was never like this! Responses to emails take forever where a year ago it took a few hours for someone to call or email you back! Even worse with your refunds! It used to take a day – I’m now waiting for week!
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Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
03 Dec 2018, 15:10Good day Lauren
Your refund has been loaded with our finance team.
Kindly allow 3 to 5 working days for it to reflect on your end.
We are aware of your request and it has been recognized by the relevant team.
The de install appointment has been put forward pending availability of a technician in your area.
Please note at this stage, a confirmed date and time is unavailable as this falls under an outlying area.
Further contact will be made with you.
Regards
Discovery Insure
Your refund has been loaded with our finance team.
Kindly allow 3 to 5 working days for it to reflect on your end.
We are aware of your request and it has been recognized by the relevant team.
The de install appointment has been put forward pending availability of a technician in your area.
Please note at this stage, a confirmed date and time is unavailable as this falls under an outlying area.
Further contact will be made with you.
Regards
Discovery Insure
Discovery Insure's reply03 Dec 2018, 15:10
Official
Good day Lauren
Your refund has been loaded with our finance team.
Kindly allow 3 to 5 working days for it to reflect on your end.
We are aware of your request and it has been recognized by the relevant team.
The de install appointment has been put forward pending availability of a technician in your area.
Please note at this stage, a confirmed date and time is unavailable as this falls under an outlying area.
Further contact will be made with you.
Regards
Discovery Insure
Your refund has been loaded with our finance team.
Kindly allow 3 to 5 working days for it to reflect on your end.
We are aware of your request and it has been recognized by the relevant team.
The de install appointment has been put forward pending availability of a technician in your area.
Please note at this stage, a confirmed date and time is unavailable as this falls under an outlying area.
Further contact will be made with you.
Regards
Discovery Insure
lS
lauren S's updateReviewer Update
04 Dec 2018, 11:36Hi Discovery Insure,
It is not my problem if this is an outlying area. I need the tracker removed as it is basically useless inside my car at the moment. I can't access DQ Track because my insurance has been cancelled with you guys and other companies won't install a new tracker because of a fear of damaging your DQ tracker in the process.
If anything happens to my car I will hold Discovery liable!!!!!!!!
It's simple, send someone to remove the device and I can move on with my life.
lS
lauren S's update04 Dec 2018, 11:36
Reviewer Update
Hi Discovery Insure,
It is not my problem if this is an outlying area. I need the tracker removed as it is basically useless inside my car at the moment. I can't access DQ Track because my insurance has been cancelled with you guys and other companies won't install a new tracker because of a fear of damaging your DQ tracker in the process.
If anything happens to my car I will hold Discovery liable!!!!!!!!
It's simple, send someone to remove the device and I can move on with my life.