Service Sucks

Discovery has the worst claim procedure ever. They have *********** staff, and their service sucks. It has been nearly a week now that we have been without hot water due to our geyser failing. I submitted a claim on Thursday, the 22nd of May, and my claim was managed by Jamie Woodworth-Nchaupa. After I submitted the claim, there was no communication until a day after the claim was submitted. She then did not have the decency to phone me but to leave an email late Friday afternoon saying she can't find a plumber in my area. I then got my own plumber and sent through a quote on the Friday afternoon. I then received another delayed response from her, after which I had to call in again to follow up. The new week came, and still I heard nothing. I had to email her again to receive feedback. After I had to follow up again she then eventually called me and sent through the claim authorisation. After i signed the forms there was no feedback to let me know when payment had been made. I then sent up a follow-up email to ask when payment will be made. A day went past, and still she did not respond. The next day I sent another email only to receive a response that a request for payment has been made this is a day after it has been approved which means another delay. Had I not asked her if payment was going to be made, she would not have requested payment, which was another day's delay. After this I sent an email again to her asking when I can expect payment. She did not respond to me again. I then called in this morning and spoke to another consultant and explained everything. This consultant then told me that payment had only been requested yesterday. I then asked, So when can I expect payment? and the response was Next week, Tuesday. So now I have to go another week without hot water. After this claim I'm cancelling this ******* insurance.