Service sucks

What is wrong with you people when it comes to keeping appointments? No delivery of this tracking device yet again after you apologised and rescheduled the appointment. It was a mistake to move my business to you. If you cannot handle a simple task like this I shudder to think what you will do when you have to process a claim. I cannot keep clearing my calendar to ensure that I am available when you arrive. If you cannot find your way, ask for directions. It can't be that difficult to find Vodacom in Midrand.