Service Poor and no care given to me as a client by Discovery ( *** )

I had a pipe burst which flooded the main bedroom on the 24th of Jan 2022 , i have had no interaction from Discovery from then till the 29th when i called them and i was promised a manager plus consultant will call me back ( Did not happen on the 29th ) on the 31st in the afternoon i had to call again to follow again i had to make contact with then from my end , taking into account i have had contents being impacted by water and yet no call to even introduce themselves to me , no direction at all and it feels like they don't care. After me making contact a week later i get a call only to be told they are busy no consideration of my claim situation at all ( Claim Number *** ).I still wonder if i had not called i would have not received any services at all.