Service organization yet Manager deploy customer avoidance strategies

<p>***, I requested the broker to be removed from policy as from the 20th May because I was paying for a middleman when in fact I was managing my own policy. Secondly I questioned why I was rerated and enjoyed a 13% increase as of the 1st of June. The outcome of the conversation was I would have the broker removed and my policy discounted with my repayments increased by a few rands.</p> <p>On the 23rd of May a debit order valued at R1239.78 is levied against my account, returned insufficient funds. Then on the 28th of the month (contracted agreed date) a debit of R3897.43 is levied, 32% more than what I am expected to pay.</p> <p> </p> <p>Call ref ***</p> <p>Please can someone listen to the call on the 20th and confirm if I was informed I would be debited on the 23rd?</p> <p>Please can someone explain why I have to pay the 32% increase and what is it for?</p> <p>Please can some explain to me who is going to pay the unpaid debit order fees?</p> <p>Please can someone explain when I will be refunded <strong>not interested in a 7-14 turn around time</strong>?, and lastly</p> <p>Please can a senior/executive manager (Anton Ossip) explain why a Discovery Service Ambassador (me your client) cannot engage with managerial representatives?</p> <p> </p>