Service Nightmare

<p>We pay insurance companies huge amounts of money per month and this is mostly for peace of mind when the unthinkable happens. The unthinkable did happen to me, someone mananged to drive into me and my first call was to my isurance company, Discovery Insure.</p> <p>The nightmare began when my car had to be booked in for repairs. The 1st panelbeater that was recommended to me, could only take in my car on the 15th of February and bear in mind this was the 2nd of February. That to me seemed unreasonanle, i believe it is normal for one to want their vehicle to fixed as soon as possible and for that; I called Discovery and asked if they could find me a panelbeater that could take in my car a bit sooner, the agent i spoke to seemed to understand my concerns and assured me that they will get hold of their assesors and try to find me someone who can book me in sooner, they even went the extra mile of saying that they will check beforehand if the new panelbeater can take in my car sooner before they make any changes to my booking. Later the same day I recieved a call telling me that they have found a new panelbeater for me. I was happy that my car will be fixed soon. Well my joy was cut short when this new panelbeater got hold of me and informed me that my car will ony be booked in on the 6th of March. How careless were the people who handled my claim to knowingly refer me to another panelbeater, who made my booking matter worse than better? Since last Friday I have been calling none stop to try and get all this resolved and get some answers on how this happened.</p> <p> </p> <p>And only this morning, after i called ofcourse and had to hold while these panelbeaters were being called; I was now told that the first panelbeater that was offered to me, the same one that was changed without proper reason can now only be able to take in my car on the 20th of February. I am so frustrated and tired from this whole experience. I guess one can only find out the level of service you will recieve for your money only when you are in need. I pay alot to Discovery insure every month and for the service offered to me; and the lousy communication given; it is surely not worth it.</p> <p>Once all this is done with, I will surely be taking my business elsewhere. Surely it will not be much loss to Discovery but please think carefully before you make the mistake of trusting people who will take your money and dont care at all about you when you need them the most.</p> <p> </p> <p> </p>