Service neglect from Discovery Insure including withholding funds for no reason

Absolutely shocking working with Discovery Insure. I had a car accident on the 03.09.2021 - my car was written off.

I have dealt with numerous claims agents at Discovery and there team leaders. Who all do not respond to emails and just start to ignore you.

I have been trying to get my settlement amount to be paid out for over 3 weeks now and no one communicates with me.

Initially they paid out my finance institution the wrong amount then after bringing it to there attention I have been fighting to get paid.

I have dealt with Amanda Mbombo her team leader Natasja Badenhorst - the two stop responding to me or taking my calls last month. So much for customer service. now most recently Kayleigh Steyn who confirmed my payment was processed on Monday. Yet when I emailed on Wednesday asking to confirm - no response. Only to find out yesterday from Sibongile Ngonyama another team leader that it was only processed on Wednesday and not yet approved- who assured me she would escalate it and contact me via email yesterday to confirm my settlement payout was approved.... two emails later and no response.

Now being on hold for 20 minutes with someone knew to find out it has been rejected again and I need to hold to find out!!!!

This process has been so frustrating and honestly the worst customer service. How can you not actually respond to your clients???